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How we protect your account and payment information

When you open an account with plaza88, your personal data and payment details are covered by strict privacy practices.

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plaza88 How we protect your account and payment information
REACH OUR TEAM

How to contact us about your privacy

We offer multiple ways to ask questions about your data, request changes or report a concern. Our support team responds in English and Indonesian, with priority given to data-access requests. Use the contact method that suits you best; all requests are logged and tracked to completion.

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Email

Write to our support desk at [email protected] with your account number and a description of your request. We aim to reply within 48 hours.

Live Chat

Open the chat bubble in the bottom right of your lobby (available 09:00–22:00 UTC+7). Our team can process simple requests immediately.

Account Settings

Log in and go to Settings > Privacy & Data to view, download or delete certain personal information from your profile directly.

SECURITY PRACTICES

How we safeguard your account and payment data

Your account security is built into every step of the plaza88 experience. We use encryption for all login sessions and payment transfers, so your DANA, OVO, GoPay or QRIS details never travel…

Encryption

All data in transit between your device and our servers is encrypted using industry-standard TLS protocols. Payment information is tokenised so no card or wallet detail is stored in plain text.

Two-Factor Authentication

Available in Account Settings. Add a second verification step (SMS or authenticator app) to prevent unauthorised login attempts.

Access Control

Only authorised personnel can view your personal data, and only for account support, fraud prevention or legal compliance. Access is logged and audited monthly.

Data Retention

We keep your account data for as long as you play. After closure, certain records are retained for tax, legal or dispute purposes where local law permits.

Breach Response

If we detect unauthorised access or a data leak, we notify affected users within 72 hours and provide guidance on protecting your account.

Your Rights

You can request access to all data we hold, ask us to correct inaccuracies, or request deletion where local law permits. Submit requests via Settings or email.

Frequently asked questions about privacy at plaza88

Players in Surabaya, Bandung and across Indonesia often ask the same questions about how we handle data and what rights they have. Below are the answers we give.

Yes. Log into your account, go to Settings > Privacy & Data, and download a copy of all information we store about you. This includes profile details, transaction history and login records. You can also email [email protected] to request the full dataset.

We retain transaction records for settlement and tax purposes where local law permits. After your account closes, we keep DANA, OVO, GoPay and QRIS logs for 7 years to comply with financial record requirements. Personal details are deleted after 2 years unless a dispute is under investigation.

No. We do not sell your personal information to marketing companies or third parties. We share data only with payment processors to clear your deposits, with our support team to help you, and with authorities if legally required.

Contact live chat or email [email protected] immediately. We can reset your password via email confirmation. Enable two-factor authentication in Settings to prevent future intrusions. We log all access attempts, so we can help you recover your account quickly.

Yes. We use cookies to keep you logged in, remember your preferences, and prevent fraud. Analytics cookies help us see how you navigate the site. You can control cookie settings in your browser, but some are necessary for login and payment to work.

You can close your account anytime in Settings > Account > Close Account. After closure, we delete most personal data within 30 days, except transaction records and logs required by law. Where local law permits, you can request complete data deletion after the retention period ends.

Our privacy practices comply with applicable Indonesian regulations and international standards. We keep your data secure, respect your rights to access and correct information, and maintain clear records of how we use it. Where local law permits, we follow your instructions on data use.

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