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How we protect your data and account on plaza88

We handle your account information, payment details, and withdrawal records with bank-grade encryption and strict verification steps.

Data encryption at rest and in transitVerified withdrawal processTransparent privacy practices

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Our legal posture and regional compliance

plaza88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

plaza88 operates under terms that depend on local law. Where local law permits, we collect account credentials, deposit and withdrawal history, device identifiers, and cookies to operate the platform and prevent fraud. We use DANA, OVO, GoPay and QRIS payment records to verify transactions and comply

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with anti-money-laundering checks. Your data is retained for the life of your account plus a retention period as required by law or for dispute resolution. We do not sell or share your information to third parties except where compelled by legal process. Access to your account,
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withdrawal eligibility, and regional feature availability depend on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to contact us about your rights

Questions about your account, data access requests, or privacy concerns should go to our support team. We respond to account-related queries and data-subject requests through email, live chat, and our help centre. Support is available to players in Indonesia and other supported regions, with responses typically within one business day.

Team online

Email Support

Send data-access requests or account-related legal questions to our support inbox. We reply within 24 hours on weekdays with confirmation of your request and next steps.

Live Chat

Open our chat from the lobby during support hours to ask about account deletion, data correction, or to file a dispute. Players in Surabaya and across Indonesia can reach us instantly.

Help Centre

Browse our account and privacy FAQ, withdrawal verification process, and account-security guides. Most common questions are answered here with step-by-step instructions.

HOW WE OPERATE

Data handling, security, and account rights

We take account security and data privacy seriously. Your password is hashed, not stored in plain text. All deposits and withdrawals are logged and verified.

Password & Login Security

Passwords are encrypted using industry-standard hashing. Enable two-factor authentication in your account settings to prevent unauthorised access. We never ask for your password in email or chat.

Cookie & Tracking Practices

We use cookies for session management and fraud detection. Functional cookies remember your language and game preferences. Analytics cookies help us understand how you use the platform; you can opt out in browser settings.

Withdrawal Verification

Every payout is verified for account ownership and anti-money-laundering compliance. Withdrawals to DANA, OVO, GoPay and QRIS are processed within hours once verified. Large withdrawals may require extra identity checks.

Data Retention & Deletion

Account data is kept for the life of your account plus three years for dispute and regulatory records. Request permanent deletion by submitting a form in account settings; we complete closures within 30 days.

Account Closure & Disputes

You can close your account anytime from the settings menu. Outstanding balance is returned to your original payment method. Disputes are investigated within 14 days and you'll receive a written outcome.

Contact Data Protection Officer

For serious privacy concerns or complaints about data handling, reach our privacy team via email. Include your account ID, the date of the issue, and what you're requesting or reporting.

Your privacy and account rights explained

Yes. Submit a data-access request in account settings or email our support team. We'll send you a file containing all account details, transaction history, and login records within 14 days at no cost.

Account closure removes your ability to log in immediately. Remaining balance is refunded to your original payment method within 3 to 5 business days. Transaction history is kept for 3 years for regulatory compliance only.

Payment details are encrypted and never stored in plain text. We use them only to process deposits, verify withdrawals, and comply with anti-money-laundering checks. Your bank details are never shared with game studios or third-party vendors.

Change your password immediately and contact our support team. We'll review your login history and transaction log for fraudulent activity. If confirmed, we'll reverse unauthorised withdrawals and restore your balance.

We send account statements, promo notifications, and policy updates based on your email consent. You can opt out of marketing emails in account settings; we'll still send mandatory account and security notices.

Account data is stored on secure servers with AES-256 encryption. Data in transit to our servers is protected by TLS encryption. We do not share servers with third-party gaming vendors or payment processors.

Yes. Edit your name, email, phone and language preference in account settings. Legal name changes require identity verification and may take 3 to 5 business days to process.

How we protect your data and account on plaza88

How to contact us about your rights

Email Support

Live Chat

Help Centre

Data handling, security, and account rights

Password & Login Security

Cookie & Tracking Practices

Withdrawal Verification

Data Retention & Deletion

Account Closure & Disputes

Contact Data Protection Officer

Your privacy and account rights explained

01 Can I access a copy of all my personal data?

02 What happens if I ask to delete my account?

03 How do you handle my payment information from DANA, OVO, GoPay and QRIS?

04 What if I spot unauthorised activity on my account?

05 Do you use my data for marketing?

06 Where is my data stored and is it encrypted?

07 Can I correct information in my account profile?

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